- SimplyBiz -



Welcome to SimplyBiz®

This is a place for you to find mentorship in other business owners and to be a mentor to others by participating in discussions and sharing your insights and experiences. It’s also a platform where you can build a beneficial, like-minded network and promote your business.

As a member of SimplyBiz.co.za I pledge:

To be real (no pseudonyms)
To be open to advice and support
To offer advice and support (and be kind when I do)

SimplyBiz FAQs

Each week the SimplyBiz team receives hundreds of emails from members. Here are our answers to some of the more common questions.

Please read these FAQs carefully. They outline what we consider acceptable and unacceptable behaviour and content. We may update the FAQs from time to time, so please read them regularly.

These FAQs are answered in the spirit of the terms of use of the site.

Can I upload my own articles, guides, tools, videos or podcasts?
In future you may be able to upload your own articles, guides, tools, videos and podcasts too.

Where can I find the question that I asked?
When posing a question, you should select one of the categories. The categories are related to the main headers on the site, namely 'Get More Clients', 'Guidance on Finance', 'Sort Out Admin', 'Manage My staff' and 'Stay Motivated'.

You can look for your questions in the category where you posted your questions under the 'Questions' tab. All the questions and discussions posted under this category will be listed here.

Should your question start to trend on the platform, you may also find your question on the main screen under 'Trending Discussions'.

You will also find your question under 'Username’s Contributions as a Discussion Starter' on your profile page.

How do I start a discussion?
You are able to start a discussion by using the 'Ask a Question' tab.

Select a category for your discussion from one of the main headers, namely 'Get More Clients', 'Guidance on Finance', 'Sort Out Admin', 'Manage My staff' and 'Stay Motivated'.

Depending on the category that you have selected, click on the appropriate header and you will find your new discussion under the 'Questions' tab. All the questions and discussions started under this category will be noted here.

Should your discussion start to trend on the platform, you will find your discussion on the main screen under 'Trending Discussions'.

Where can I find the comment that I posted?
If you made a comment on an article, it will be in the comments section below the article that you have commented on. If you responded to another member's question or discussion, it will be in the category where the question of discussion was started.

For example: If you asked: 'How do I find a reputable accountant' under 'Guidance on Finance', your question will be under the 'Questions' tab.

Why has my comment been deleted?
SimplyBiz welcomes all comments that are constructive, contribute to discussions in a meaningful manner and assist business owners in growing their business. Comments must be relevant to the business community.

We will not condone the following:
• Racism (including offensive comments based on ethnicity and nationality)
• Sexism
• Homophobia
• Religious intolerance
• Cyber bullying
• Hate speech
• Derogatory language
• Comments inciting hate or violence

You must not make or encourage comments that are:
• defamatory, false or misleading;
• insulting, threatening or abusive;
• obscene or of a sexual nature; or
• offensive, racist, sexist, homophobic or discriminatory against any religions or other groups.

We strive to make the SimplyBiz community a safe and welcoming space for all.

SimplyBiz reserves the right to:
• remove any comments that do not meet our requirements; and
• ban users who repeatedly infringe these rules and the agreed terms of use.

Our policy is to remove posts that goes against our terms and conditions and pledge, or that has been reported to us by a member of the site. If you feel a message you posted has been removed without justification, you can reword it and resubmit it on the site. We will also remove replies to, or anything that contains a copy of, the comment that has been removed.

What should I do if I find a comment, person or business profile offensive or inappropriate?
We strongly support the SimplyBiz community in maintaining high standards of participation. If you feel that a comment, question or discussion does not comply with the intent of the site (to be a niche business platform for business owners) or our terms of use, please contact SimplyBiz with full details of where the inappropriate content is located.

The SimplyBiz team also reviews the platform from time to time to maintain an environment conducive to constructive business conversations.

Should you find any comment, person or business profile offensive or inappropriate, you may contact us on:
Tel: 0860 116 400
Twitter: @SimplyBizSA
Email: SimplyBiz@Nedbank.co.za
The 'Contact Us' link at the bottom of all of our web pages

We will assess your concerns against our terms of use and our pledge at our sole discretion.

Please notify us only of serious complaints, not simply because you disagree with something said.

Can I let other people use my account to make comments?
No. Please keep your login details (username and password) to yourself and do not let others use your account.

Why is there a 1 000-word limit for comments under articles?
We have a word limit to encourage users to make their point concisely.

What is the difference between the questions section of the website and comments under articles or blogs?
The questions section contains message boards where users can start threads about topics and discuss matters. Comments under articles or blogs reflect users' views about the article or blog and the aim is not always to start a discussion.

Does SimplyBiz have any guidelines on how to write comments?
Yes, we do. SimplyBiz members want to receive business advice and guidance from different points of view and experiences. We therefore recommend that you keep the following in mind when writing comments:
• Try to contribute to the thread, rather than just clicking on like or dislike.
• Once your comment is online, everyone with internet access can read it.
• Please make your comment clear to ensure that it is not misunderstood.
• Your comment may be rated by other users and categorised as the best or worst comment.
• Don't forget that you are legally responsible for what you submit. Please consider how your comment could be received by others.
• Please be polite. Do not use swear words or crude or sexual language.
• English is the preferred business engagement language to be used.
• Keep your submissions relevant to the story or topic.
• Do not insult other contributions or discuss the non-appearance or removal of any content on this site or the suspension or termination of any users.

If you would like to discuss the operation of the site with us, please email us on SimplyBiz@Nedbank.co.za.

Am I legally responsible for what I write?
Yes. Please note our terms of use and make sure you know what is acceptable.

What is the difference between unmoderated comments and comments moderated in advance?
Please note the following types of moderations:
• Unmoderated: This is when your comment is published on the site without being checked in advance.
• Moderated reactively: The SimplyBiz website is generally moderated reactively, in other words based on complaints received and when coming across issues in our engagement with the site. Moderating the site in this way means that many more business owners and members will have the opportunity to contribute to the articles, comments, questions and discussion.
• Fully moderated/Moderated in advance/Automoderated: There are sites that are fully moderated in advance because they are of a contentious nature. In this case your comment will be checked in advance before it appears on the site, based on content that has been automatically flagged.

Please note:
• The type of moderation used is at the sole discretion of SimplyBiz.
• SimplyBiz has the discretion to remove comments (please see our terms of use).
• Your question, comment or discussion may have been removed because it did not comply with our terms of use, for legal reasons or following a complaint.

Are my comments, questions, discussions checked before they go online?
Yes, they may be. We have an unmoderated and a moderated in advance functionality on the site.

Why do I need to register to make a comment?
As per Seth Godin 'People do not buy goods and services. They buy relations, stories and magic'.

The site is intended to be a niche business community for business owners. To ensure that community members know who you are and what your business does, you must register and agree to our terms of use.

What will you do with my personal or business information such as my email address? Will you share it with external sources?
Personal and business information will be published on the site and becomes available to registered members on the SimplyBiz website so that they can contact you for business and networking.

SimplyBiz will never share your data with anyone. Registered members of the site may share your details with users outside the community without your written consent, but this is not encouraged.

Should this occur, please report it to SimplyBiz immediately.

Your information will be disclosed when we are obliged or permitted by law to do so. Also, if you post or send offensive, inappropriate or objectionable content anywhere on SimplyBiz or otherwise engage in any disruptive behaviour on SimplyBiz, any information SimplyBiz is has about you may be used to stop such behaviour. This may involve informing relevant third parties, such as law enforcement agencies, about the content and your behaviour. For the terms of use please click here.

Please read the terms of use before you accept them as you are giving the members on SimplyBiz access to your personal and business details and permission to contact you.

Registering on SimplyBiz gives Nedbank permission to contact you about products and services that we believe will benefit you and your business.

If you change your mind, you can opt out of receiving marketing material from Nedbank on your profile edit page.

Remember that your comments (with your username) will be placed on the internet and in newsletters, as this is a public forum.

We make every effort to keep your personal data safe.

Will you use my details to send me marketing material?
Registering on SimplyBiz gives Nedbank permission to contact you about products and services that we believe will benefit you and your business.

Registered members on the site can also contact you for business marketing and network purposes. You are able to block a member through the direct-message functionality.

What do I do if I have forgotten my password for my SimplyBiz registration account?
To reset your password please follow this link
. You will receive an email with further instructions. Please check your spam folder if it doesn't arrive in your inbox.

Please note that this email should arrive within a few seconds. If it does not, then it could be because your email provider quarantines automated emails to scan for viruses for a short period before sending them to you, in which case you will need to contact your IT team or email provider. If the registration email does not arrive at all, the most likely reason is that the email address you have entered is not registered on our system.

Remember to change your temporary password on your profile edit page for enhanced security.

How do I change my registered email address/postal address/other personal details?
Please follow this link
to your profile edit page and sign in if you have not already done so. You can then amend the details and click on 'Save Changes' at the bottom of the page.

How do I unsubscribe from newsletters and direct messages?
Please follow this link
to your profile edit page and select your preference under the 'Newsletter Frequency' tab.

As this site is intended to be a business networking site, you will be able to block any newsletters or emails direct.

How do I register to post comments?
Go to the SimplyBiz site and click on 'Register' on the top bar of the screen. You will be taken to the 'Count Me In' page. If you have registered previously, click on 'Login' to access your account.

How do I add a link to my comment
You have to enter the web address in your comment before you post it. Explain why you are including the link – never post a link without context.

Note that external internet sites may be monitored to ensure that they do not contain any questionable or illegal content.

Any inappropriate content must be reported to SimplyBiz for removal and the member will be blocked in accordance with our terms of use.

Can I delete one of my comments?
Yes, you can. You need to contact the moderation team. You can contact them at simplybiz@nedbank.co.za.

How do I delete my account?
To prevent people from creating multiple accounts for the purposes of abusing others or overrepresenting the support for a cause or position, you would need to register your account through your profile page.

Please note that once you have unregistered, you will have to create a new username and password if you wish to become a member again. Your previous username will be blocked, but previous comments will remain available.

How do I contact SimplyBiz?
Please contact us as follows:
Tel: 0860 116 400
Twitter: @SimplyBizSA
Email: SimplyBiz@Nedbank.co.za
The 'Contact Us' link at the bottom of all of our web pages

What do I do if I have an idea for an article, tool or guide I believe will benefit the business community?
You will need to pitch your idea to SimplyBiz under the most appropriate section by sending the relevant information to SimplyBiz@Nedbank.co.za.

The submission will be assessed at the sole discretion of SimplyBiz.

Can I reproduce content from SimplyBiz.co.za?
No portion of this website may be copied or disseminated without Nedbank's prior written consent. Content in the format of articles, guides and discussion comments may, however, be shared. You are not permitted to share the personal contact information or business details beyond this platform, unless you have the written consent of the registered member to do so.

Nedbank takes no responsibility for any personal contact or business information shared without the consent of the individual or business concerned.

How do I find an individual, a business, a question asked or a discussion started?
Search using the SimplyBiz advanced search capabilities available throughout the site.

How secure are my personal details?

Simplybiz takes the security and privacy of your account details very seriously. We will never request your security information such as your password through emails. Passwords are not kept in a readable format and are therefore known only to you, the member.

SimplyBiz will hold your personal information on our systems for as long as you are a registered member of the site, and remove it if you unsubscribe.

For safety reasons, however, SimplyBiz may store messaging transcript data (including message content, member names, times and dates) arising from the use of SimplyBiz.co.za.

You also have the responsibility to avoid unauthorised access. You can secure your personal details by playing according to the rules, never disclosing details of your account, username and password to other people.

Why has my account been suspended?
If you consistently do not comply with the terms of use of the site, your account will be suspended. You will receive an email from the team detailing why your account has been suspended. Moderators will also suspend your account if you have registered with an unsuitable name. If you receive an email requesting a change to your details please make the changes and reregister your account.

Why has my account been banned?
If you register with a username or post inappropriate content as described in the terms of use of the site, your account will be banned. You will receive an email from the team detailing why your account has been banned. Please ensure that that you choose a username that is not vulgar or offensive, and that your comments are appropriate to a business forum. We may also ban your account if you consistently do not comply with the terms of use and have complaints lodged against you.

What about confidentiality, privacy and contempt
Please respect people's privacy. You are not allowed to submit confidential or private information. For example, you must not upload the telephone number, email address or any other contact details of any person without his or her express consent.

You should not write anything that could prejudice pending or ongoing court proceedings of which you are aware. For example, if you have any personal knowledge about someone who has been arrested or charged or isbeing prosecuted for an offence, you must not mention it. If you do, you could be in contempt of court, which is an extremely serious matter.

What should I not do?
• No solicitation or investigations
You must not use our site for:
‒ any sponsorship, petition, campaign, scheme, spamming users or sending a chain message; or
‒ an investigation such as tracing the whereabouts of any person.
• No impersonation and proper disclosure
You must not pretend:
‒ to be someone else (eg an expert, another user or anothermember of our team); or
‒ that you are unconnected to a topic, when in fact you are. If you have a personal connection to a topic, you should disclose your connection or, where appropriate, not comment at all.
• No linking or copyright infringement
You must not insert links to websites (URLs) or submit content that would be an infringement of copyright.

Who can comment on articles, questions and discussion boards?
Only registered members are permitted to make comments on articles, ask questions and respond to questions.

How do I decide what is acceptable?
In deciding what is acceptable, please respect the spirit and tone of the FAQs, the pledge and the terms of use, as well as the best interest of the community.

Why would you suspend or terminate a member's registration?
We reserve the right to suspend or ban an account at our sole discretion. Here are some reasons why we might do so:
• If the terms of use, the pledge and additional notes found in these FAQs are breached.
• If fellow SimplyBiz members are spammed or harassed.
• If the spirit and tone of the community are not respected.
• If the conduct or comments of the member demand a disproportionate amount of our time or that abuse SimplyBiz members.

The length of a suspension and whether or not we ban someone depend on the circumstances. Bans are generally for extreme cases and repeated serious abuse.

If we suspend or ban your registration, you may not reregister or submit content without our permission, for example by using someone else's account.

Contact Request


These terms form a binding agreement between Nedbank Limited ('Nedbank') and any person who uses or accesses the SimplyBiz® site at www.simplybiz.co.za ('site').

1 Interpretation and definitions
1.1 Unless otherwise specified:
1.1.1 the term person refers to natural and legal persons or groups of persons;
1.1.2 the singular includes the plural, and vice versa;
1.1.3 words that have been defined in these terms will have the meaning attributed to them in these terms, unless the context clearly indicates otherwise; and
1.1.4 references to Nedbank, will, where necessary to limit its liability or enforce its rights, include its service providers, agents, clients, officers, shareholders, directors and employees.
1.2 The following words will have the following meanings:
1.2.1 'Use' means any of the following actions: accessing, viewing, sharing or commenting on the content on the site for any reason, and/or creating, posting, copying, editing or otherwise contributing content to the site.
1.2.2 'Content' means material in any form or of any kind, including text, files, documents, software, code, videos, photos, podcasts, member details or other multimedia works.
1.2.3 'Post', read as a verb, means submitting, uploading, creating, transmitting, disseminating, sharing, commenting, storing, copying or otherwise making content available on the site.
1.2.4 'User' is any person who merely visits the site, as well as a person who posts content in his/her capacity as a registered member or otherwise, and includes Nedbank employees.
1.2.5 'Member' is a registered user.

2 Nature and purpose of this site
2.1 This site is meant to enable members to provide guidance and information to one another on business-related topics, to access articles and download tools, to highlight Nedbank services and products, along with other exciting developments in the small-business industry, on a public platform.
2.2 The site allows members to profile themselves and their businesses for networking, document processing and mentoring purposes.
2.3 The content on this site may only be used for the purposes stated above.
2.4 The site contains, among others, the intellectual property rights, including copyrights and trademarks, of Nedbank and its members.
2.5 No portion of this site may be copied or disseminated without Nedbank's prior written consent.
2.6 Once a member has registered on the site, the following will apply:
2.6.1 You will be able to request contact with other members for information or networking purposes.
2.6.2 You can accept, ignore or decline a request to further a business relationship.
2.6.3 You can accept or decline a request Nedbank generated through the site to contact you with discussions, topics, content of interest or information regarding those of its products and services that it believes would be relevant to your business. You will be able to opt out or amend this feature.
2.6.4 Any contact uploaded or shared is done at the risk of members.
2.6.5 Interactions on this platform are classified as social media interactions and are governed by Nedbank's social media policies. Members are encouraged to bring to our attention any incorrect, defamatory or inappropriate content or conduct by sending an email to simplybiz@nedbank.co.za.

3 Prohibited content
3.1 While Nedbank respects and encourages the constitutional right to freedom of speech and expression, in the interest of all users the content listed below may never be posted on the site. This applies regardless of whether you are posting your own content or using content created by a third party.
3.1.1 Content that in Nedbank's sole opinion is or can generally be considered to be obscene, sexually explicit or pornographic.
3.1.2 Content that is illegal.
3.1.3 Content that you know to be false, or is designed to be misleading.
3.1.4 Content that is defamatory, intimidating, harassing, hateful, injurious, racist, sexist, abusive, malicious or threatening to any person or group of persons.
3.1.5 Content that incites hatred or violence.
3.1.6 Content that is frivolous, unreasonable, vexatious or posted in bad faith.
3.1.7 Content that infringes or may infringe the intellectual property rights of any person or legal entity. This includes content that you didn't create or that you do not have permission to post.
3.1.8 Content that constitutes or may constitute an invasion of the privacy rights of any person.
3.1.9 Content that constitutes or may constitute the wrongful or unlawful disclosure or publication of confidential information or trade secrets.
3.1.10 Content that is otherwise injurious to any person.
3.1.11 Content not expressly authorised by Nedbank that endorses, offers or promotes any product or services for commercial purposes.
3.1.12 Content that contains viruses, worms or other destructive code.
3.1.13 Content that may expose Nedbank or any other users to harm or liability.

4 Right of use
4.1 You may not use the site to do any of the following (whether for yourself or on behalf of any other person):
4.1.1 Impersonate any person.
4.1.2 Harass or intimidate any person.
4.1.3 Collect the personal information of any person.
4.1.4 Post spam.
4.1.5 Expose Nedbank or any other users to any harm or liability.
4.2 If you are unsure whether your conduct or content will amount to defamation or infringement or cause any harm you must not post it but obtain legal advice first. Nedbank is not in a position to assess whether this is the case and cannot advise you on this.
4.3 Nedbank reserves the right to remove any prohibited content and suspend or terminate your right to use the site immediately.

5 Desired behaviour
5.1 Make comments, share articles or repost opinions that are true or amount to fair comment and that are in the public interest in the context of the site community. If you fail to do this, you may be held liable for defamation (causing harm to a person or legal entity's reputation).
5.2 By posting content on the site you warrant and represent that you either created, own or otherwise have the right to use or post that content.
5.3 You warrant that any content that you post does not infringe any party's intellectual property or personal rights, including, but not limited to, his/her/its patent, copyright, trademark, trade secret, privacy or other personality rights. You also warrant that your use of the content or posting thereof constitutes fair use or fair comment or truth that is in the public interest.

6 Complaints
6.1 Any product or service complaints about non-Nedbank products must be directed to the product or service provider in question to ensure resolution.
6.2 Any product or service complaints about Nedbank should be directed to the correct channels within Nedbank.

7 Licence
7.1 By posting content on the site, you grant Nedbank a non-exclusive, royalty-free, perpetual and worldwide licence to use your content in connection with the operation of the site and compiling information on its products and/or services.
7.2 By posting content on the site, you grant users/members permission to share your comment on social media platforms.

8 Registration
8.1 When you register to use the site (become a member), you must provide information that is true and accurate.
8.2 You must keep this information up to date.
8.3 By registering to use the site you warrant that you are over the age of 18. Alternatively, you confirm that your parent or legal guardian has agreed to your use of the site.
8.4 In the case of business registrations you warrant that you are duly authorised to register the business on the site. Businesses and individuals that register on the site may be vetted with a view to excluding any businesses or individuals deemed to be inappropriate by Nedbank. This will be at the sole discretion of Nedbank.

9 How we protect your user information
9.1 All users must be registered to become members.
9.2 On registration members can choose which of their details are available for other members to view.
9.3 On registration as a member on the site your personal and business information will be available to all registered members of the site.
9.4 Members have the ability to omit information that they do not want to publicise.
9.5 Personal and business information is made available in line with the nature and purpose of the site, and may not be used beyond this framework.

10 Privacy Policy
10.1 Nedbank recognises and respects your right to privacy. Accordingly we are committed to the protection of your personal information and the appropriate use of that information.
10.2 Access to this information is limited to the site, Nedbank and any member.
10.3 The information will be used to communicate with you only if you have selected to receive marketing information in your member registration form or profile.
10.4 Cookies accessed or stored by our site may retain personal information such as your name, email address and contact number, but you have the choice to switch off cookies on your computer.
10.5 No personal information gathered by us about you will be shared with any other person or entity without your prior permission, except as provided in these terms or as required by law.
10.6 Be aware that communication between you and any other member of the site can be accessed by other internet users.
10.7 Please do not use email if you want to share confidential information with us.

11 Your login details and duty to log out
11.1 You agree to keep your login details secret, including your username and your password, which you must select.
11.2 You must not give third parties access to your account or login details.
11.3 You must log out after each session to prevent other persons from accessing your account.
11.4 As we deal with each other in a non-face-to-face environment, we are entitled to assume that any content posted on the site after login with your username and password was posted by you or with your consent.

12 Nedbank's role and responsibilities
12.1 Nedbank merely provides a site for the use and appropriate enjoyment of its users.
12.2 Nedbank reserves the right to screen users after registration.
12.3 Nedbank reserves the right to monitor, delete or modify any of the content posted on the site from time to time, and to perform checks on members.
12.4 Nedbank respects the rights of all persons and requires that its members do the same.
12.5 If you believe that any person is acting inappropriately or performing any of the prohibited acts or posting prohibited content, you may contact Nedbank to report the matter, and Nedbank will take the appropriate action at its sole discretion.
12.6 Complaints that are frivolous, unreasonable, vexatious or in bad faith will not be entertained.
12.7 Nedbank reserves the right to monitor, or participate in, any disputes between members.
12.8 Nedbank's publication of any content posted by any member on the site does not amount to an endorsement of any kind.
12.9 Before relying on any product information, opinion, guidance and/or service you should verify that the resource, guidance, content, product and/or service is accurate.
12.10 While Nedbank will regularly back up site data, and endeavour to recover data that may be lost, it is not obligated to do so.
12.11 The availability of the site and its content, including data stored by members, cannot be guaranteed.
12.12 Nedbank reserves the right to discontinue the site at any time.

13 Disclaimer of warranties and limitation of liability
13.1 Nothing on the site constitutes an offer.
13.2 You agree that Nedbank will not be liable, under any circumstances and in any way, for any errors or omissions, loss or damage incurred as a result of your use of or reliance on any content posted on this site.
13.3 Nedbank is not liable to any person for any losses or damages that arise, directly or indirectly, from any content appearing on or originating from this site, or the actions or omissions of any members of this site or Nedbank in regard to this site.
13.4 This site is provided as is and as available.
13.5 Nedbank makes no representations or warranties of any kind, express or implied, as to the site's operation or the content included on the site.
13.6 Nedbank cannot and does not verify the accuracy, truth, ownership rights or nature of any content its members submit.
13.7 Nedbank will not be liable for any damage of any kind arising from the use of or inability to use the site.
13.8 To the full extent permissible by law Nedbank disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose.
13.9 Information transmitted over the internet or stored for display on the internet is susceptible to unlawful interception and monitoring.
13.10 By using the internet you accept the risks associated with unlawful interception and monitoring.
13.11 Comments on the platform may be shared outside of the platform and Nedbank will not be held responsible or liable for any effects and/or damages that may arise as a result of this.

14 Member indemnity
14.1 You agree to defend and indemnify Nedbank against and hold it harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorneys' fees that may arise or result from your use of the site, or that was caused directly or indirectly by you or any person whom you allowed to access the site, whether by posting content on the site or otherwise.
14.2 Without derogating from the foregoing, you agree that Nedbank will at its sole discretion have joint control over litigation that arises as a result of your use of the site
14.3 No undertakings, settlements, public communications or statements that refer to or implicate Nedbank, directly or indirectly, will be issued or given without its prior written consent.

15 No responsibility for third-party sites, content and charges
15.1 From time to time Nedbank or members may provide links or access to third-party sites and content.
15.2 Nedbank is not responsible for such third-party sites or content or actions.
15.3 Nedbank does not provide any warranties about such third-party sites or the content or the operators of such sites.
15.4 Nedbank in no way recommends or endorses these parties, their sites or their content, products, opinions, advice (if any), relevance, currency, security or privacy.
15.5 Third parties may levy additional charges for using or accessing any of the content made available on the site, including cellphone or content service providers.
15.6 It is your responsibility to check charges before downloading content onto any device.
15.7 You agree that you must evaluate and assess content independently.
15.8 You will bear all risks associated with the use of any content. If you download any software by means of the site, you will be bound by the relevant software licence agreement.
15.9 You agree to exercise caution when accessing links on the site or links that are emailed to you. The disclaimer in 13.3 above will apply to your accessing any links as stipulated in these terms of use.

16 We may modify these terms
16.1 Nedbank reserves the right to change these terms at any time and at our sole discretion.
16.2 You are responsible for regularly checking whether these terms have changed.
16.3 Any amendments will be binding on all users of the site.
16.4 A certificate issued by the webmaster will serve as prima facie proof of which version of the terms applied at a specific date, or which content was posted on the site on a specific date.

17 General
17.1 Entire agreement
17.1.1 These terms constitute the entire agreement between you and Nedbank regarding the use of the site and replace any previous agreements.
17.1.2 If you download any software from the site, the licence agreement applicable to such software will also apply to you.
17.2 Non-waiver and severability
17.2.1 Our failure to exercise or enforce any right or provision of these terms will not constitute a waiver thereof.
17.2.2 If any provision of these terms is held to be invalid, unlawful, void or unenforceable, the remainder of these terms will continue in full force and effect.
17.3 Governing law
17.3.1 The laws of the Republic of South Africa will apply.

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Sales techniques 101
By SimplyBiz

header image

To some this comes naturally, but to the uninitiated it can appear to be a very daunting.

Selling is an art that every entrepreneur needs to master. To some this comes naturally, but to the uninitiated it can appear to be a very daunting.

The good news is that sales techniques can be learned. And, while attending a course on sales techniques is always a good starting point, experience is always going to pay you bigger dividends. Only by being out in the field and experiencing how potential customers respond to your sales pitch will you be able to improve your hit rate.

There are also many different ways to sell efficiently that are going to depend on your personality, your product, your potential customers and the segment of the market they occupy.

This LinkedIn post offers an interesting perspective on persuasion rather than manipulation in your sales approach.

  1. Listen rather than tell
    A successful sales person is more interested in asking questions in order to understand a customer’s needs and priorities. By doing so, you are in a better position to show the benefits of your product to the customer and how it could alleviate their challenges. By listening, you are also open to hearing feedback on your product or service that could help you improve and thereby gain more customers.
  2. Be the solution
    The author argues that persuasion aims to serve. Valuing the customer and aiming to be a partner who can help that customer achieve his or her goals achieve this. This inevitably leads to stronger and longer business relationships.

By understanding the difference between persuasion and manipulation, you will be able to enhance your sales record, because the solution you are offering meets the customer’s needs, leading to a trusted relationship.

This in itself promotes longer-standing relationships and a willingness by your customer to refer industry colleagues to you.

Key take-away: Sales is less about short-term wins than long-term commitment to an industry and customer base. You can only attain that position by building a trusted relationship based on your ability to offer the solutions that customers need.


What is your take?


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      762 days ago PaveshM started a discussion. 2 0

      I'm in the sales industry, thanks this was helpful.

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      765 days ago ShaunAnderson started a discussion. 1 0

      These ideas will form the basis of our sales pitch to members of the industry association  and be the good reasons to attend

      It sound convincing already ???

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      765 days ago ShaunAnderson started a discussion. 2 0

      8. After Parties - A lot of times the expo themselves will host a big networking bash which is great, but the real networking happens at all the industry parties that take advantage of so many people in one location. Several of the big sponsors will throw parties. Your company might host one such party or hold shows or special events

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      765 days ago ShaunAnderson started a discussion. 0 0


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      765 days ago ShaunAnderson started a discussion. 1 0

      7. Seminars and Lectures - Become involved in presenting your offering to people via these seminars and lectures and workshops - its a captive audience that will become a great source of leads and leads convert into sales 

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      765 days ago ShaunAnderson started a discussion. 1 0

      7.Seminars and Lectures - Formal and Informal


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      765 days ago ShaunAnderson started a discussion. 2 0

      6. Behind closed  -At every expo there are meetings, deals being made, and new opportunities being worked out. 

      Make your presence at the expo work for you with meetings, coffee and even invitions to people to come and visit you at your stand. Its the face to face inetraction that allows you to see so many more people than you could trying to canvas people from the office

      The value of a data base of qualified prospects is invalauble and leads to another reason to attend the expo and that is to collect a data base of people who you can follow up

      7. Follow Up

      Its not that people dont want to do business with you, its that you just dont know who they are, so by collecting all these names and contacts you will have a huge base of people to see when youre back in the office... 

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      765 days ago ShaunAnderson started a discussion. 1 0

      5. The Expo stand experience - (I got this from a blog discussion) - Prepared and have a plan. Have plenty of business cards ready and some promotional material. Think about what recent or important projects you’re working on incase someone asks what you have been up to. You want to be able to quickly and clearly give your elevator speech about any given project that might be interesting to who you're talking to. 

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      765 days ago ShaunAnderson started a discussion. 1 0

      4. Partnership and personal growth . An industry expo gives you a benchmark of what your offering looks like against a whole lot of other options and this is an amazing growth journey becasue it may indicate that you have an amazing offering relative to the others, or you are falling short and need to up your game.

      It also may uncover a whole lot of potential partnerships you had never thought of but are there and raring to add synergies to your business

      Also your own staff and management can learn a huge amount about how everyone else is doing things and be one of the great growth experiences you can offer them

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      765 days ago ShaunAnderson started a discussion. 1 0

      3. Word of Mouth - It may be that a person attends the Expo and they are not going to take up your offer but they know someone who will. The network and word of mouth is astounding

      It is also so often the case that you arrive thinking you want one thing but are happily proved wrong and again word of mouth is when you are told about a proposition that wasnt even on your radar originally

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      765 days ago ShaunAnderson started a discussion. 1 0

      2.Why attend? For advise, encouragement and feedback - this is the perfect place to get to hear what it is that propsective clients are finding challenging and this is obvioulsy valuable for your own understanding of the situation

      It also allows your to hear what people want and love about you and your offerings

      And the valuable input you may gleen from any and everyone to help you steer things better

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      765 days ago ShaunAnderson started a discussion. 1 0

      Im thinking that it may entail some of the following kickers

      1. Networking - One of the primary reasons to attend the expo is your ability to network - With potential clients, suppliers, advertising and marketing ideas, other players in your industry with different products but similar challenges


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      765 days ago ShaunAnderson started a discussion. 1 0

      I am working through the answers at the moment to sales challenge. 

      It is "Why are so many members of an Association saying NO to attending their own industry Expo?"

      Its an interesting challenge... 

      Im not sure that the R 18 000 fee can be the main reason ... It not a huge sum for reasonably large companies

      Is it the venue and the doubt about the attendance

      Or the quality of the attendees

      If anyone has input, im open for a chat


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      765 days ago ShaunAnderson started a discussion. 1 0

      Have a look at this link. It takes a contrarian look at sales and how it has changed because the nature of companies has changed. It takes reading a few times but its a fascinating insight


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      765 days ago ShaunAnderson started a discussion. 1 0

      Lets have another chat about sales.... and it may make things easier for people who say they hate sales, or they are not natural born salespeople, or they dont have the personality for selling... to rather think about the role that we call sales, as more of a solution you have to someone elses problem.

      If you think about the solution your company offers, and the passion and conviction you offer it with, it then becomes a very different environment to it being seen as cold and calculated SALES meeting.

      So when you plan to see your next prospect, new potential customer or exisiting customer, do your preparation around the problem they have and the solution you offer. It doesnt change the need to do the sales basics well, like identifying and overcoming objections and clsoing techniques, but its from the position of solutions you offer to their problems and challenges and which they cant solve but you can 

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      766 days ago ShaunAnderson started a discussion. 1 0

      Dont feel that closing is some corny cheesy old school approach... the learning around sales is to create the mind set that allows you to control the conversation and lead it in a direction with the express aim of closing a sale. This is the hardest thing sometimes for Entrepreneurs to make a habit of, becasue they are used to discussing, telling, debating but the killer blow is not part of our upbringing so we dont feel like we can do it natutally... thats why they say "Your'e not born a salesperson, you learn the skills of sales"

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      766 days ago ShaunAnderson started a discussion. 2 0

      2. Its about digging deep as the "WHY" the prospect would say NO? and racking your brains about all the objections that might get raised, and once you've exhausted all the possible objections, start the process of overcoming them.

      3. Its about "stop talking and start closing" Get to the point, lets do this deal. Its only when you are closing that the true objections start surfacing, and because you have done a lot of hard work in advance of identifying them and overcoming the objections, you know exactly what to say and you can close

      Just get serious about learning how to sell, and growth will follow

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        SimplyBiz 766 days ago 1 0

        Do you have tried and tested "closing" tricks Shaun?

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      766 days ago CrowdmentorPete started a discussion. 2 0

      "Sales is less about short-term wins than long-term commitment to an industry and customer base."

      I think this statement needs to be addressed for certain customers.  Whilst it is accurate for the majority of customers, there are companies that have introduced procurement policies that totall negate this, as th sole focus is price.  All of a sudden it no longer matters how good you are, how good your product is, how well you deliver - Price is all that matters.

      So the key lessons here are:-

      Be prepared and therefore aware of this, and sell accordingly.

      When your competitor fails to deliver, remember that there is no legal, moral, or any other obligation to match that price.  You'll get the "but that is what we budgeted for" or "that is what our Exco approved" etc, etc, ad nauseum.

      They're speaking to you because the other supplier messed up, not you, so charge your normal price, or even higher if they need it prioritised.

      A budget is just a number in the books, and an approval is just a signature.  Both can be changed at anytime.  It depends how badly the customer needs the service or product.



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      766 days ago ShaunAnderson started a discussion. 1 0

      Sales starts with a few basics

      1. Put yourelf in their shoes. For the purposes of the sales pitch, ask yourself "If i waa the marketing director, the admin director, the chief engineer etc, would i buy this product" and be ruthless with yourself.


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      766 days ago ShaunAnderson started a discussion. 0 0

      As we said previously, sales starts with a few basics:


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      766 days ago ShaunAnderson started a discussion. 1 0

      If you make the choice and the decision TODAY to take selling seriously, you will on the road to growth.

      Sales is like wine tasting, when you know nothing about it, you may not really care to know more, but when the bug bites and you start to peel of the layers and learn the absolute basics, you cant wait to learn a bit more and the deeper you go the more fascinated you become.... well thats sales... just take it seriously and start learning

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      766 days ago ShaunAnderson started a discussion. 1 0

      Tiger Woods is not also trying to be a tennis player, a marathon runner and a golfer.

      YOU need to understand that sales need the focus that a pro golfer puts into his game.

      It requires hours and hours every day of practise and adjustment and more practise and more micro adjustments until you are in complete control of your clubs, your direction, your back spin, your short game, your reading of the greens, your putting, your compensation for the wind etc etc etc etc. 

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      766 days ago ShaunAnderson started a discussion. 1 0

      So lets start getting serious about salesmanship, lets start getting excited about it, lets start making it what our business is about, because the minute you get to that tipping point, where sales is not an after thought for what you really do, but becomes "what you really do" you will see that your fortunes turn around and you grow.

      Sales equals growth, so if your question is "How do i grow" then the answer is "Take sales seriously and get to know what depth of knowledge and focus you require to sell"

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      766 days ago ShaunAnderson started a discussion. 1 0

      So is it luck and good timing and a fluke or is it skills and finely honed practice of selling, well if you take it as seriously as you do your other skills, you will see if mostly skill and a little luck


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        CrowdmentorPete 766 days ago 2 0

        Skill then includes preparation for the sales meeting.  I cannot emphasise that enough. Nothing worse than being blindsided by a request you should have anticipated, and know you can answer based on your skill, but you don't have enough information to make an informed comment.

        No matter how skilled you are, you'll still look incompetent.

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          SimplyBiz 766 days ago 2 0

          Agreed CrowdmentorPete, preparation is key. Sometimes though - you prepare so well for a meeting, that you're leaving a prototype for the client to use with other suppliers!

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      766 days ago ShaunAnderson started a discussion. 2 0

      I think that small business owners may be struggling to get new clients and new business because they dont really take salesmanship seriously. They take being a plumber, a dentist, a book keeper, an IT computer technologists seriously.

      Thats seroius business, knowing how to fix a computer, install a plumbing system etc, but sales is an after thought, its a nagging irritation. As long as the idea is that sales is a necessary distraction, chances are your business will limp along.


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        CrowdmentorPete 766 days ago 1 0

        Spot on, the difference between an Entrepreneur and a tradesman is exactly that:-

        "They take being a plumber, a dentist, a book keeper, an IT computer technologists seriously."




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      766 days ago ShaunAnderson started a discussion. 1 0

      Sometimes yoiu just get lucky in sales..... right place at the right time...

      Is that true?? 

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        CrowdmentorPete 766 days ago 2 0

        It only opens the door for you, that is the end of your luck. Once you're in, your abilities count, and I mean all your abilities, including sales, technical where re

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          CrowdmentorPete 766 days ago 1 0

          ...Where required etc.

          Also, making sure you are at the right place at the right time to get lucky is important.

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      769 days ago ShaunAnderson started a discussion. 1 0

      Stay in the present when pitching or selling. many people you get in front of are seriously busy, over worked, not enough time in the day, behind on so many things on the to-do-list. So dont waste time, get to the point, and hit the target based on all the preparation you have done before the meeting.

      They dont call it death by power point for nothing. Be fresh, be sharp, identify the issues and objections and answer them. 

      Save them having to make excuses about their next meeting they need to leave for. More EQ, confidence and hitting the target and less waffle, time wasting and shotgun. Sell one thing 

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      769 days ago ShaunAnderson started a discussion. 1 0

      Selling can be a confrontational business, especialy if youre fairly desperate to make the sale. It is a lot easier if you can be introduced to the client via someone who already knows them, and who takes the edge off the meeting.

      but please know nothing can subsitute for preparation, the better your understanding of what they want, why they want it, how they want it, when they want it and from whom they want it, you will know even before the meeting fi you stand any chance. Isnt it funny, that by asking and answering a few questions to yoiurself you can probably be reasonably sure if youre going to succeed or not, you dont even need a NO from the client, you probably knew that already

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      769 days ago ShaunAnderson started a discussion. 1 0

      And that could be fitting them with black covers that not only solves the problem, but when you resell the cars original beige seats will be in perfect condition for the next buyer... who probably will love the modern beige seats

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      769 days ago ShaunAnderson started a discussion. 1 0

      For the game of it... lets think about buying a car. So the salesman is telling you about the mileage and the performance and the after sale aervice, and really all you are objecting to is the colour of the seats... and its not even you... your wife or husband has an aversion to beige seat... regardless of the rest of the car... so hes trying everuthing in the book but that isnt your problem, its the colour of the seats and his sale is done if he can find a way around those beige seats.

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      769 days ago ShaunAnderson started a discussion. 1 0

      Another little thought regards selling. It seems we are ingrained to think of selling as being about convincing the other party that what you have is worth buying, and you may say "Yes, well isnt that what its all about?" 

      But actually think of selling more like if you were working for their firm. What does the person who works for them think? What are their processes internally? What mandate have they been given? really try and see yourself working for the company you are pitching too. Because often you are hammering on about your products and their advantages and benfits and that isnt actually the persons concern at all. They are thinking about other issues entirely 

      So try to get as much understanding of the people and processes of the company youre seeing before you hammer on about you and your offering... 

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      769 days ago TheTastyChef started a discussion. 1 0

      I found a great article the other day on the importance of sales delivery...it perfectly illustrates that it's not what you say, but how you say it!  There's a popular demonstration done in sales & psychology classes they like to call "Stabbing people with banana's". A man jumps up in class and stabs another man with a banana. The other man—who's in on it—has a fake blood package strapped to his body, stumbles to the ground, causing a big red mess.  The other man escapes.  Police come to the scene and interview the students who witnessed this.  When questioned, the students describe a knife in much detail—even though what they actually saw was a banana. Their brains just knew that you can't stab someone with a banana, so they just assumed it was a knife. They made the perception match the story. 

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        TheTastyChef 769 days ago 1 0

        Our brains have a strong desire for congruency. If our perceptions conflict with the story in our head, the brain will more often than not make the perception fit the story, not the other way around.

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      769 days ago ShaunAnderson started a discussion. 1 0

      or, start to do what all grteat sales people have learned to do, and that is put yourself in the clients shoes. Woudl you buy from you if you were on the otherside of the table? Whats in it for them. 

      It all about them, not you. Get over this being about how good you are, and make it about how many benefits the client will enjoy.

      Turn the whole thing to be about them, and only them

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      769 days ago ShaunAnderson started a discussion. 1 0

      Well, lets have a look at it.

      Have a good look at how you present your credentials. It like the guy who comes to see you about paving your driveway. But he is smart, he hands you a letter fom a prominent person stating how well he did the job for him. This impresses you becaus eif he was good enough for such a high profile person, he good enough for you

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      769 days ago ShaunAnderson started a discussion. 1 0

      So other objections commonly found... 

      We already have a supplier doing what you do?

      Of course they do, everyone has someone doing or supplying them. So what? So how do we get over this hurdle??

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      769 days ago ShaunAnderson started a discussion. 2 0

      You get the idea.... its fun to be in salesmanship... if there is one thing that defines a busienss person its SALESMANSHIP. Remember that....

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        MoniqueOlive8 769 days ago 1 0

        When do you know you've lost the sale and should stop trying convince a client?

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          ShaunAnderson 769 days ago 2 0

          Also dont accept NO. NO is MAYBE and MAYBE  is a YES...:) Tell them you'll revert with a plan to make it workable.

          But there is a certain nibbleness required. maybe there is something entirely different that could be done, look for the signs and move fast.

          Also friendship works so if you just made a friend and arranged to see them again, thats good enough 

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          ShaunAnderson 769 days ago 1 0

          I think the exercise of a sales meetings and pitches is always the same, its about understaning what objections they have and overcoming them. So when it feels that youve lost the sale, back off and try summarise the objections as you heard them, becasue then you either know for next time what they are and have a chance to work out how you plan to get over the hurdles, or you can even devise a plan there and then.

          So if they are saying "Thanks but no thanks, we get it cheaper somewhere else" surely youve been through that one before, its the classic PRICE objection and you should have five great answers for it.


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          CrowdmentorPete 769 days ago 1 0

          You need to be firm about asking for the order.  That in my experience is the only time you get an honest answer.

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      769 days ago ShaunAnderson started a discussion. 1 0

      Sometimes it helps when your preparing for a sales meeting to tell your head and your heart the old adage "It isnt whether you can afford to do it, its whether you can afford NOT to?" This is very real and true and then you set about highlighting why they cant afford NOT to do it 

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      769 days ago ShaunAnderson started a discussion. 1 0

      So i practical terms, you may tell your meeting right up front, that you know you are not the frist and certainly not the last person to come pitching for their business, but you feel that you have specialised skills and experience that they are going to love. This will get their attention because you acknowledge youre not the only one who can do the job but you could well be the most qualified

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      769 days ago ShaunAnderson started a discussion. 2 0

      List the common objections in a sales meeting upfront, that way there is less of the sparring and you normally get down to the real issues... there are many smoke screens in sales... people saying something about why they cant make the decision, when in fact there is a much more real reason, you just need to try find it

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        CrowdmentorPete 769 days ago 2 0

        Yes, there is both an art and a technique to drilling down to real issues of objection.

        Quite likely you have been given the reason early on in the conversation.  Therefore listening is key.



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          CrowdmentorPete 769 days ago 1 0

          Always be prepared then.  I can take up to a week researching a customer before a major meeting, getting to know everything about the client business, and possible competition.

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          ShaunAnderson 769 days ago 1 0

          The one element of selling thats been around for ever is anticpating objections and overcoming them. We cant be blind sided by an objection that we should have anticpated and have had answers for. So even when tendering, try to envisage what objections the company might have, and do everything you can to ensure they are answered in your submission. Just the discipline of thinking that way, will help your get a clear idea of what you are trying to and what needs to be communicated.

          Price and value are linked so sell your vale and your value adds

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          ShaunAnderson 769 days ago 2 0

          Im not in the tendering busienss, but i suspect the principles are the same. A great well thought out credentials pitch, which BTW is not a list of what you do and how  well you do it, becasue that is process not SALES. Sales sits down and thinks about Crenentials like anything else. Possible objections and getting over them? What you can do for them? Prominent references that shows happy customers, Pro activity,

          Even pricing can be based on various models, and as a tendering supplier you will know better, but generally in business I have learned that their can be a variety of pricing models that include fees, commissions, profit sharing, revenue slits etc so be creative in your ideas 

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          MoniqueOlive8 769 days ago 1 0

          How do you be the best salesperson when tendering for business?

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      769 days ago CrowdmentorPete started a discussion. 1 0

      There is an assumption of a sales "personality type".  In reality every one of us has our own personality, and there is no need to have a "personality type" to be in sales. Some people will like you for who you are, and some won't. How well you sell has to do with more than your personality.

      What to do?  Be yourself.  Once you accept that, you can plan on how to limit your weaknesses, and enhance your strengths.

      Know your product very well.  It is a sign of respect to your potential customer, and it will give you a level of confidence that your customer will immediately identify with.


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        CrowdmentorPete 769 days ago 1 0

        Be honest and straightforward.  I deal with a lot of sales people, and I do a lot of selling.  A person can tell if you are dishonest immediately almost everytime.  Dishonesty includes overstating what you can deliver or trying to pretend who you are not.


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      769 days ago CrowdmentorPete started a discussion. 0 0

      Deleted by Administrator

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      769 days ago CrowdmentorPete started a discussion. 0 0

      Deleted by Administrator

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      769 days ago ShaunAnderson started a discussion. 2 0

      I like to see handling objections as being like telling someone the punchline to their joke before theyve finished the joke... its deflating when someone know the punchline 

      The same with selling... why do we wait for people to say " Sorry its just too expensive" and thereby putting you on the defence to try and answer their question

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      769 days ago ShaunAnderson started a discussion. 1 0

      Like what???

      The very first objection is almost always Money/Price

      If you havent learned the art of scaling the price/money hurdle... i suggest you change careers... 

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      769 days ago ShaunAnderson started a discussion. 1 0

      So the only way you stand any chance of completing a sale is to know how to get over each and every hurdle, which in sales and in business are objections.

      So heres the trick... anticpate all the possible objections that might arise, or be use

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      769 days ago ShaunAnderson started a discussion. 1 0

      Ive learned that the selling process is like a steeplechase horse race. You have half a dozen hurdles, hedges or fences to get over in order to even reach the finishing line, and if you fall at hurdle 1 or the last hurdle, its irrelevant, either way you aint gonna reach the end

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      769 days ago ShaunAnderson started a discussion. 2 0

      Listen, the more i thin about it the more i realise that getting a NO answer is nothing more than more learnings about what it takes to get a YES answer. So there is no reason to fear rejection, celebrate it

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      769 days ago ShaunAnderson started a discussion. 1 0

      Completely agreed, truly effective sales people focus on creating long term relationships rather than landing once off immediate sales.

      The term closing should perhaps be replaced by the term commitment. At the end of the day sales is about creating a desire for the customer to buy something that solves a problem. They should be committing to buy something all the way through the buying process.

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        TheTastyChef 769 days ago 1 0

        I often battle with delivering a sales pitch.  Even though I truly believe in my service and know that the quality of my what I produce is very good, I can't always get that accross when faced with a potential client.  Any techniques or advice on how to get over that?

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        TheTastyChef 769 days ago 1 0

        What really fascinates me about sales and people in general, is the Psycology of sales.  Figuring out the inner motivation of both buyers and sellers, I would say is the foundation for building successful sales relationships.  What are your thoughts on this?

        • Avatar
          ShaunAnderson 769 days ago 2 0

          Selling is a frustrating profession. Unfortunately, your self-esteem bears the brunt of the unavoidable rejection that comes with the sales process. Understanding some of the basic psychology behind the buying and selling process is key to easing the proccess and perfecting the craft.  This can be explored by breaking it into 2 categories, the sellers psycology and the buyers psycology, both just as important to understand! 

          Your self-concept affects your sales performance and boosting your self-image is an important step in this journey. Your job as a sales person is to transfer the confidence you have in your offer or product over to them so that they believe in your confidence more than they believe in their doubts. 

          Analyze the reasons why people buy, going beyond the adage, "People decide emotionally and then justify logically," and getting into the many emotions involved in making a purchasing decision. 

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